A garage in Crewe has become the first member of Cheshire East’s Golden Spanner Garage Approval Scheme to achieve a score of 100% in a mystery shop of the business.
ABP Motorsport of Shavington were visited by an independent assessor and were scored on how they deal with the customer’s initial telephone enquiry, the vehicle delivery, the collection by the customer and the overall standard of workmanship.
The vehicle used for the mystery shop has five faults and the garage will also be scored on how many of the faults they report or rectify.
A garage that scores less than 70% or misses two or more of the faults is considered a fail.
The Garage Approval Scheme was introduced by Trading Standards under Cheshire County Council in 1998 to improve consumer confidence by promoting approved traders and enhance the image of the industry in Cheshire.
Consumers who use the services of a Golden Spanner approved garage do so in the knowledge it is officially recognised as providing high standards of professionalism and customer care.
Councillor Rachel Bailey, Cabinet member with responsibility for safer and stronger communities, said: “My congratulations go to everyone who works at ABP Motorsport. Their honesty, hard work and professionalism all contributed to a perfect score. They cater for customers ranging from 17 to 90 years and people should be reassured that they have such a reputable business on their doorstep.
“Schemes such as the Golden Spanner are designed to give consumers confidence and to reward the businesses that provide high standards of work and customer service.”
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